Useful Information
| Organisation | Telephone |
|---|---|
| Surgery (for appointments & general enquiries) | 01252 344434 |
| District Nurses | 01252 335670 |
| Health Visitors | 01252 335000 |
| Frimley Park Hospital (24Hr A&E) | 01276 604604 |
| Royal Surrey County Hospital (24Hr A&E) | 01483 571122 |
| Social Services | 01252 314221 |
| Citizens Advice Bureau | 01252 322097 |
| Benefits Agency | 01252 356500 |
| Relate | 01252 324679 |
| Samaritans | 0845 7909090 |
| Aldershot Police | 01252 324545 |
| Emergency Ambulance | 999 |
| NHS Direct | 0845 46 47 |
| Acorn Community Drug Services | 01276 670883 |
| Options Drug & Alcohol Rehabilitation Centre | 01252 330055 |
| Chemist | Telephone |
|---|---|
| Boots, Wellington Centre | 01252 317444 |
| Heath End, Farnborough Road | 01252 323289 |
| Lloyds, Lower Farnham Road | 01252 333400 |
| Rowlands Pharmacy, Aldershot Centre for Health | 01252 329098 |
| Sainsbury's, Water Lane, Farnham | 01252 718061 |
| Superdrug, Wellington Centre | 01252 317295 |
| Tesco Pharmacy, Wellington Avenue, Aldershot | 01252 803400 |
| Vernons, North Lane | 01252 314018 |
| Wellington, High Street | 01252 332551 |
The surgery is a training practice and periodically throughout the year we have medical students attached to clinicians. You may be approached by reception staff to see if you are willing to have them present in your consultations and used for videoing purposes. This is purely for their education, you will be asked to complete a form and you can refuse at any time.
Your rights and responsibilities as a patient
Violence or abuse towards members of staff
It is the right of all of us to be able to carry out our work in a safe and secure environment. If a patient is violent or abusive to any member of staff it is the right of the Practice to request that the patient is removed from their list. Police will be informed if any patient becomes violent towards any member of staff.
Complaints procedure - The practice policy is available upon request
We aim to provide a high quality service and are very interested in hearing how our systems could be improved.
Complaints should be put in writing to the Practice Business Manager Ms Sarah Smith. To help deal with your concerns we will arrange an informal meeting with you and our Practice Business Manager and if appropriate, a doctor. The aim of such a meeting is to discuss any ongoing dissatisfaction you may have and hopefully resolve any such issues.
We also welcome the compliments we receive.
Access to Medical Records
If you wish to view your medical notes, please notify the Practice Business Manager in writing allowing 7 days notice as a Doctor will need to be present at the viewing. If copies are requested, again, this is available at the Doctor's discretion, please note there will be a charge for this service. Fees available on request.
Freedom of Information Act
Information available from The Border Practice (providing medical services under contract to the NHS) under the Freedom of Information Act model publication scheme.
This document is available for download (in pdf format) here....Information available from The Border Practice (providing medical services under contract to the NHS) under the Freedom of Information Act model publication scheme
Primary Care Trust (Hampshire)
Can be contacted on 01256 332288 for any information required regarding primary and secondary care services provided in this area.